Items that you buy through klarityfurniture.uk will have different delivery methods, times and prices, depending on size, supplier and whether it is already manufactured or it is manufactured upon order; please refer to the product page for a delivery estimate. Your final shipping price will be clearly indicated at checkout. If you have any queries just drop us an e-mail to email@example.com. Delivery restrictions may apply, so be sure to read the product information before you make a purchase.
How do I know if my order has shipped?
You will receive an email or contact from us before your order is shipped. Sometimes, when you have ordered more items, your order might ship in several different packages. You will receive an email every time that a package has been sent to you with details about the items that it contains.
I received an email, but my item did not arrive, what should I do?
Please contact our Customer Service team at firstname.lastname@example.org. Please include your name, order number, e-mail and date of purchase.
We want you to have a great experience! We aim to meet our stated delivery times. Unfortunately orders may sometimes be delayed for various reasons that are beyond our control. We will notify you as soon as we are aware of any possible delays on your order.
The customer is required to check the number of packages and condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.
Any complaints due to defects of on any other grounds must be received within 8 days after receipt of the goods, and must be made by registered letter with return receipt. Such complaints shall only be formally valid if they are made directly to the vendor. In no case shall complaints on the part of the Customer constitute grounds for refusal to pay or delayed payments: No claims of breach of contract, requests for termination of contract or counter-claims shall be permitted once the aforesaid period has passed.
No Claim shall be considered unless payment of the full price of all invoices, including those not yet due, has been made. No returns of Goods shall be accepted unless agreed and authorised by the vendor in writing.
Any invoice not rejected or queried within 3 days shall be considered accepted in full. No Claims shall be accepted unless formal complaints are stated on delivery.
Please note: If you do not make this agreed appointment you may be asked to pay towards the delivery costs. If you think you might not be able to make the delivery or have missed the delivery please contact us as soon as possible on email@example.com.